Returns & Refund Policy

Our Live Arrival Guarantee

Your seedlings are living plants, already about 15 days into their growth when they leave us. We only ship to zones where a seedling can reach you alive, and every box is packed to protect them in transit. If something still goes wrong on the way to you, we make it right.

Why our return policy is different

Because Seedlings & Co. sells live seedlings, our return policy is different from a standard retail return policy. Seedlings are living products and may be affected by temperature, light, handling, watering, and delivery conditions.

We do not accept returns of live seedlings simply because they cannot be restocked or resold once they leave our care. However, if your order arrives damaged, unhealthy, incorrect, or unusable, we will review the issue and do our best to make it right.

Damages and order issues

Please inspect your order as soon as you receive it. Contact us within 48 hours of delivery if:

• Your seedlings arrive damaged, unhealthy, or unusable
• Your seedlings arrive dead
• You received the wrong item
• Part of your order is missing
• Your order was damaged during delivery

To help us review the issue, please include:

• Your order number
• A short description of the problem
• Clear photos of the seedlings, packaging, and shipping box

We review every claim and respond within one business day. Depending on the situation, we may offer a replacement, store credit, partial refund, or full refund. You do not need to return anything.

What the guarantee covers and what it doesn't

This guarantee covers the condition your seedlings arrive in. Once seedlings are transplanted into your system, how they grow depends on light, water, temperature, and setup — things outside our packaging. So we can't guarantee long-term growing results. But you're not on your own: if a plant struggles after transplanting, message us and we'll help you troubleshoot — small adjustments often make a big difference.

We can't cover:

• Claims made more than 48 hours after delivery
• Change of mind, delayed planting, or conditions after delivery such as lack of watering, lack of light, or improper storage
• Damage from a delivery address outside our shipping zones, or from delivery instructions that left the box exposed to heat or cold
• Normal variation in size, shape, or color between living seedlings

Live seedling returns

Live seedlings are non-returnable. This includes:

• Vegetable seedlings
• Herb seedlings
• Leafy green seedlings
• Mixed seedling boxes
• Seasonal seedling packs
• Subscription seedling deliveries
• Pre-ordered seedlings once they have been prepared, packed, shipped, or delivered

Because these are living products, we cannot accept returns after delivery once the seedlings have been received.

Subscription orders

Subscription orders can be changed, paused, or cancelled before the next order is prepared for delivery. Once a subscription order has been prepared, packed, shipped, or sent out for local delivery, it can no longer be cancelled or returned.

If there is an issue with a subscription delivery when it arrives, please contact us within 48 hours and we will review the situation.

Pre-orders

Pre-orders can be cancelled before the order has been prepared, packed, scheduled for delivery, or shipped. Once a pre-order has been prepared, packed, shipped, or sent out for local delivery, it can no longer be cancelled or returned because the seedlings are live products prepared for fulfillment.

Non-live products

Non-live products, such as accessories, growing supplies, or merchandise, may be eligible for return within 30 days of delivery. To be eligible, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

To start a return for a non-live product, contact us at info@seedlingsandco.com. Items sent back without first requesting a return will not be accepted.

Sale items and gift cards

Sale items, discounted items, and gift cards are final sale and cannot be returned or refunded.

Exchanges

We do not offer traditional exchanges for live seedlings. If there is an issue with your order, contact us and we will review whether a replacement, credit, partial refund, or full refund is appropriate.

For non-live products, the fastest way to get a different item is to request a return if eligible, then place a new order once the return is accepted.

Our Live Arrival Guarantee

Your seedlings are living plants, about 15 days into their growth when they leave us. We only ship to zones where a seedling can reach you alive, and every box is packed to protect them in transit. Arrival quality is high, but we won't pretend it's guaranteed. If a seedling reaches you dead or damaged beyond recovery, we make it right. No return, no back-and-forth.

Check before you judge. Seedlings often arrive limp after a few days in a dark box. That's transit shock, not death. Unbox them right away, give them water and light, and most perk back up within a few hours. A seedling only counts as dead on arrival if it stays fully collapsed, or arrives crushed, rotted, or cooked or frozen through. It does not count if a leaf is yellow, bent, or a little smaller than its neighbours. That's normal variation between living plants.

To make a claim (within 48 hours of delivery):

• Water the seedlings and give them a few hours first if you're unsure.
• Don't discard anything yet. We'll need to see it.
• Send us your order number, a short description of the problem, and clear photos of the seedling(s), the packaging, and the shipping box.
• Email info@seedlingsandco.com.

We review every claim and respond within one business day.

How we make it right. We handle it per seedling, not per box. If one or two seedlings arrive dead, we replace those in your next delivery or issue store credit for them. If most of the box arrives dead or unusable, we replace or refund the whole box. You never send anything back.

Subscriptions and pre-orders are covered the same way. If a delivery arrives with dead seedlings, contact us within 48 hours of that delivery.

Refunds

If a refund is approved, it will be processed to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

Questions?

Reach us at info@seedlingsandco.com — we're growers too, and we want your box to work.